Shipping policy

Shipping Policy

Order processing

In-stock, paid orders are normally processed and dispatched within 1–2 business days. This is the time before an order ships, not the carrier's delivery time. Business days exclude weekends and holidays. If an item is unavailable, we will offer a substitute for your approval or cancellation and a refund for the unfulfilled merchandise. We will not substitute an item without your approval. If your order requires additional information, we will contact you about the next steps.

Shipping charges and delivery

Available shipping services and charges for online orders are displayed at checkout. For orders arranged with our team, shipping details are provided with the order or invoice. Carrier delivery estimates are separate from processing time and are not guaranteed. Weather, carrier disruptions, customs processing, and other events may affect delivery.

Full-value shipment insurance

Shipments sent by Select Lines International are insured for the full value of the merchandise shipped. Insurance is included in the shipping fees. Coverage is subject to the applicable insurer's policy, including its conditions, exclusions, and claims procedures. Report loss or damage promptly to sales@selectlines.com; retain merchandise, packaging, photographs, and delivery records as applicable. We will coordinate the investigation and claim. This coverage statement does not promise reimbursement for every event or independently cover return shipments arranged by customers.

Adult signature and high-value orders

Packages with a merchandise value above US$1,000 are shipped with Adult Signature Required. An eligible adult must be present and provide any identification required by the carrier. For UPS deliveries, the signer must be at least 21 years old.

For an otherwise eligible shipment, a signature exception requires a separate written waiver signed by the customer and expressly accepted by Select Lines before dispatch, and is subject to carrier and insurer requirements. The waiver transfers to the customer the risk and responsibility for loss, theft, or damage resulting from the customer's authorized unattended delivery after the carrier properly leaves the package at the approved location. A delivery note, checkout comment, or recipient instruction alone does not waive the requirement. We may decline an exception that the carrier or insurer does not permit. A signed waiver does not compel the carrier to release an Adult Signature Required package.

Orders with a merchandise value above US$10,000 are automatically shipped by Next Day Air and require an adult signature. The signature requirement cannot be waived, including by a signed release. Next Day Air describes the shipping service after dispatch and does not eliminate processing time. Where that service is unavailable for the destination, we will contact you before shipment to arrange an appropriate available express service; the mandatory signature requirement remains.

For these thresholds, merchandise value means the actual merchandise amount after applicable discounts, excluding taxes and shipping. The package threshold applies to the merchandise in that package; the US$10,000 threshold applies to the order and is not avoided by splitting it into packages. For a mandatory-signature shipment, contact us to coordinate a permitted delivery arrangement if an eligible adult will be unavailable.

Tracking and order status

Tracking details are provided when available. If you have not received confirmation or tracking information, check your spam or junk folder, then email sales@selectlines.com with your order number, if available, and the name and email address used for your order.

Shipping addresses

Please check your shipping address before completing your order. If an address needs correcting, contact us immediately. We cannot guarantee an address change after an order has been dispatched. If a carrier contacts you about an address problem, share its notice with us so we can help.

International orders

Orders ship from the United States. We accept international orders to supported destinations, including Canada and Australia. International shipments may require additional customs documentation and may experience customs delays. International customers are responsible for applicable import duties, taxes, and brokerage fees, which are collected by the carrier or customs on arrival. These charges are separate from the shipping charge paid to Select Lines. Customs processing may delay delivery.

If a shipment is held by customs, send us your order number, tracking number, and the notice from the carrier or broker. We will help provide the shipment documentation needed.

Delayed, missing, or damaged packages

If your shipment is delayed, marked delivered but missing, or arrives damaged, contact us promptly. Include your order number, tracking number, and photos of damaged packaging when applicable. Retain the packaging while the issue is investigated. We will investigate with the carrier, keep you informed, and determine the appropriate resolution, including a replacement or refund where applicable.

Returns and exchanges

Returns and exchanges follow our Return and Refund Policy. Please obtain return approval before mailing an item back.