Help center
Select Lines International
How can we help?
Your guide to wholesale accounts, jewelry shopping, shipping, and support. Explore the questions below or contact our team for personal assistance.
GETTING STARTED Wholesale Accounts & Pricing
How do I set up a wholesale account?
- Create an account at selectlines.com using the account link.
- Email your state Sales Tax ID or resale certificate to sales@selectlines.com. Include the email address used to create your account.
- Once approved, our team will activate your wholesale account and email you a confirmation.
Please note: Your EIN is not the same as your state Sales Tax ID. Please submit your state Sales Tax ID or resale certificate for wholesale account approval.
Are website prices retail or wholesale?
Prices shown on our website reflect the retail tag. Approved wholesale accounts receive 50% off the retail tag.
Why isn't my wholesale discount working?
Make sure you are logged in to the account approved for wholesale purchasing. Creating an account does not automatically activate wholesale pricing.
If you still need assistance, email sales@selectlines.com with your account email address so we can check your status.
I sent my resale certificate. What happens next?
Our team will review your information, activate your wholesale account, and email confirmation. If you haven't received confirmation, contact us with the email address associated with your account.
SHOPPING WITH US Ordering & Jewelry Selection
What is the minimum wholesale order?
Online orders: $200 wholesale, equivalent to a $400 retail tag total.
In-person, showroom, and video-call orders: $500 wholesale, equivalent to a $1,000 retail tag total.
How can I see more jewelry, including Native American pieces?
Our showrooms offer a much larger selection than our website, especially Native American jewelry. Most of our Native American pieces are not listed online.
Contact either showroom to request photos, check availability, or coordinate a FaceTime shopping session.
Colorado:
720-751-8140
Dallas:
303-295-2082
Text us to coordinate a convenient time. The wholesale minimum for video orders is $500.
Do you have a catalog or line sheet?
We do not currently offer a catalog or line sheet because inventory changes frequently. Browse our website for online selections or contact a showroom to explore additional pieces.
AFTER YOUR PURCHASE Exchanges, Damaged Items & Repairs
Can I exchange an item for another size?
Email sales@selectlines.com with your order number, the size received, and the size needed. Our team will help arrange the next steps.
If we shipped the wrong size, we provide a prepaid return label. If you selected the wrong size, you are responsible for return shipping.
What if my item arrives damaged or incorrect?
Contact us with your order number and a description of the issue. If we shipped the wrong item or your item arrived damaged or defective, we provide a prepaid return label and help arrange an exchange.
Do you provide return shipping labels?
We provide prepaid labels for errors on our side, including incorrect items or items that arrive damaged or defective.
For other approved returns or exchanges, including customer-selected sizing errors or changes of mind, return shipping is the customer's responsibility.
Please contact us before sending an item back.
Where do I send an approved return or exchange?
Contact us before mailing your item. Send approved returns and exchanges to:
Select Lines3025 S Parker Rd, Suite 733
Aurora, CO 80014
Include a note with your order number, contact information, and the reason for your return or requested exchange.
How do I arrange a jewelry repair?
Email sales@selectlines.com with a description of the repair needed. Our team will provide shipping instructions and help coordinate sending your item in.
How can I check my repair status?
Contact us with your name, any related order information, and the tracking number used to send your item. We will check the repair status and provide return-shipment details when available.
ORDER SUPPORT Shipping & Payments
How do I check my order status?
If you haven't received confirmation or tracking information, check your spam or junk folder.
Then email sales@selectlines.com with your order number, if available, and the name and email address used at checkout so we can verify your order status.
What if my package has an address or delivery issue?
Contact us promptly with your order number and correct shipping address. If the carrier sent a notice, share it with our team so we can help determine the next steps.
Do you ship internationally?
Yes. We ship internationally, including to Canada and Australia. All orders ship from the United States. International shipments may require additional customs documentation and may experience customs delays.
What if customs holds my international shipment?
Send us your order number, tracking number, and any notice from the carrier or customs broker. Our team will help provide the shipment documentation needed.
How do I pay an emailed invoice?
Use the payment link in your emailed invoice to pay by credit card or PayPal.
Still need a hand?
Contact our team for account help, jewelry availability, or assistance with an order.
Prefer email? Send your question to our team. For order inquiries, include your order number when available.
Email Select LinesTo plan a showroom visit or FaceTime shopping session, contact your preferred location to coordinate a time.