Política de reembolso

Return and Refund Policy

Select Lines International, operated by Select Lines International LLC, accepts eligible returns subject to the terms below. Returned merchandise must be received at our designated return address within 14 calendar days after delivery to you. Approved returns are refunded to the original payment method.

Eligibility and authorization

Merchandise must be unworn or unused, in its original condition and original packaging, with a receipt or other proof of purchase. These requirements apply to eligible jewelry, including Desert Pearl necklaces and sterling silver rings. No additional jewelry-category exclusions or restocking fees apply under this policy.

Contact sales@selectlines.com promptly with your order number, items, and reason for return. Obtain our authorization before shipping. Allow sufficient time for transit: a request or shipping date within 14 days does not satisfy the deadline unless we receive the merchandise within that period. Contact us immediately if an authorization delay prevents timely return so we can address the circumstances.

Return shipping and original delivery charges

For an ordinary change-of-mind return or customer-selected sizing error, you pay return shipping. If the entire order is returned and approved, the refund includes the original shipping charge paid. For a partial return, the original shipping charge is not refunded, and you pay shipping associated with the ordinary return or exchange. Different rules apply when we shipped an incorrect item or an item arrived damaged or defective, as stated below.

Pack merchandise securely, include your order number and contact information, and retain tracking and proof of mailing. We recommend appropriate insurance for customer-arranged return shipments. Our outbound-shipment insurance statement does not itself insure a customer-arranged return.

Refund amount and timing

Refunds are based on the amount actually paid for approved returned merchandise after discounts, rather than its retail tag, together with applicable sales tax and any refundable original shipping charge. We will notify you of the inspection outcome and initiate an approved refund to the original payment method within 5 business days after receipt and inspection. Your bank or payment provider may require additional time to post the refund. If the original method cannot receive a refund, contact us to arrange a lawful alternative. We do not substitute store credit for an approved refund.

Exchanges

Direct exchanges are subject to availability. For a sizing exchange, provide the size received and size required. Approved direct exchanges and replacements are exempt from the $200 online new-order minimum. Separate new purchases remain subject to normal wholesale minimums. Any price difference will be disclosed and settled before the exchange is completed.

Incorrect, damaged, or defective merchandise

Inspect your shipment promptly and email your order number, a description of the issue, and available photographs of the item and packaging. Retain the packaging for inspection or a carrier claim. When the mistake is ours or merchandise arrives damaged or defective, we provide a prepaid return label and arrange a replacement when available. If a replacement is unavailable, we offer a refund to the original payment method for the affected item or another resolution agreed with you. These issues are handled separately from ordinary change-of-mind returns; this policy does not restrict statutory rights or remedies.

Return address

Select Lines International
3025 S Parker Rd, Suite 733
Aurora, CO 80014, United States

Follow the instructions supplied with your authorization. This policy applies to orders placed under these terms; later changes do not retroactively remove existing rights.